At Low Carbon Electric Limited, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or contact us.

Information We Collect

Personal Information

We may collect personal information such as your name, email address, and other contact details if you choose to provide them, for example through our contact form or by email.

 Technical Information

We may collect technical data such as your IP address, browser type, device information, and usage patterns on our website. This helps us monitor site performance and improve the user experience.

How We Use Your Information

We use your information to:

– Respond to enquiries and communicate with you

– Provide information about our services

– Improve and maintain our website

– Ensure website security and performance

Lawful Basis for Processing

We process your personal data under the following lawful bases:

– Consent: when you voluntarily provide information via our website

– Legitimate interests: such as responding to enquiries and ensuring the functionality of our website

 – Legal obligations: where required to comply with the law

Data Sharing

We do not sell your information. We may share it with trusted service providers who help us operate our website or manage communications, under confidentiality agreements.

 We may also disclose personal data if required by law or to protect our legal rights.

 Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements. After that, the data is securely deleted.

 Your Rights

Under UK data protection law, you have the right to:

– Access your personal data

 – Request correction or deletion of your data

 – Object to or restrict our use of your data in certain circumstances

 – If you would like to exercise these rights, please contact us via the form on our Contact Us page.

 If you are concerned about how we use your data, you also have the right to lodge a complaint with the Information Commissioner’s Office: www.ico.org.uk

 Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.

 Cookies

We may use cookies and similar technologies to improve your experience and understand how the website is used. You can control cookies through your browser settings.

 Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new effective date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us via the form on our Contact Us page.